How to Return Leesa Mattress

Navigating the process of returning a mattress can seem like a daunting task, but with the right guidance, it can be a straightforward and stress-free experience. If you find yourself needing to return a Leesa mattress, whether due to comfort preferences or unforeseen circumstances, this guide is here to assist you through the steps. In this comprehensive article, we’ll explore how to return leesa mattress, covering key aspects such as understanding the return policy, preparing the mattress for pickup, and coordinating the logistics.

How to Return Leesa Mattress

Leesa, known for its commitment to customer satisfaction, has established a user-friendly return process, and with the insights provided here, you’ll be equipped to navigate the return journey seamlessly. Whether you’re in search of a different mattress or encountering unique circumstances, this guide ensures that your return experience is as comfortable as the Leesa mattress itself.

Importance of Understanding the Return Process for a Leesa Mattress

Having a good understanding of how to return your Leesa mattress is crucial for ensuring a smooth and hassle-free process. Knowing the steps involved, as well as any important information or requirements, can save you time and frustration in the long run.

One of the key reasons why understanding the return process is important is because it allows you to make an informed decision when purchasing a Leesa mattress. Knowing the return policy and procedures beforehand can help you determine if this is the right mattress for you, as well as give you peace of mind in case you ever need to make a return.

Additionally, understanding the return process can also protect your investment. In the rare event that you encounter any issues with your Leesa mattress, being familiar with the company’s return policy and procedures can help you resolve the issue in a timely manner and potentially save you from any financial losses.

Moreover, having a good understanding of the return process for your Leesa mattress can also benefit you if you ever need to make a warranty claim. Many companies have specific guidelines on how to return a faulty or defective product, and knowing these guidelines beforehand can ensure that your claim is processed smoothly and efficiently.

10 Methods How to Return Leesa Mattress

1. Contact Leesa Customer Service

If you need to return your Leesa mattress, the first step is to contact their customer service team. They will be able to provide you with all the information you need regarding their return policy and can help answer any questions you may have. They will also provide you with a prepaid return label and instructions on how to properly package your mattress for return.

Contact Their Customer Service

2. Prepare the Mattress for Return

Once you have received your prepaid return label, it is time to prepare the mattress for return. You will need to make sure that the mattress is clean and free of any stains or damage before packing it up for shipment. This includes removing all sheets, blankets, pillows, and other items from the mattress before packing it up.

3. Pack Up Your Mattress

Once the mattress is clean and ready for return, it’s time to pack it up. Make sure that all corners are securely wrapped in plastic wrap or another appropriate material before placing in a sturdy box or container for shipping. Make sure that there is enough padding around the edges of the box so that your mattress does not get damaged during shipping.

4. Ship Your Mattress

Once your mattress is packed up and ready to go, take it to a local UPS store or post office for shipment back to Leesa’s warehouse in Virginia Beach, VA. Make sure that you keep track of your tracking number so that you can follow its progress back to Leesa’s facility. Once they receive your returned item, they will issue a refund within 7-10 business days after inspection of the returned item(s).

Keep Track of Your Tracking Number

5. Get a Refund

Once Leesa receives your returned item and inspects it for any damage or wear and tear, they will issue a refund within 7-10 business days after receiving it at their warehouse in Virginia Beach, VA. The refund amount will be equal to what was originally paid less any applicable restocking fees (if applicable). Please note that refunds can only be issued after receipt of the returned item by Leesa’s warehouse in Virginia Beach, VA.

6. Donate It

If you are unable to return your Leesa mattress due to distance or other reasons, then consider donating it instead! Many charities accept gently used mattresses as donations and would be more than happy to take yours off of your hands! Not only would this help out those in need but would also save you money since donating does not require paying for shipping costs like returning does!

7. Sell It Online

If you don’t want to donate your old Leesa mattress but still want some compensation for it then consider selling it online! There are many websites such as eBay or Craigslist where people buy gently used furniture items such as mattresses, which could be an easy way for you to get some cash back from selling yours! Just make sure when listing online that you include accurate photos and descriptions so buyers know exactly what they’re getting! 

8. Recycle It

If none of these options appeal to you, then consider recycling your old Leesa mattress instead! Most cities have recycling centers where mattresses can be dropped off free of charge, which helps keep them out of landfills while also giving them new life as recycled materials! Just make sure when dropping off at a recycling center that all bedding has been removed from the mattress beforehand, as this could contaminate other materials being recycled at these facilities if left inside! 

Consider Recycling Your Old Leesa Mattress

9. Give It Away For Free

Another option if none of this appeal is giving away your old Leesa mattress for free on sites like Freecycle or Facebook Marketplace! This way, someone else gets used out of something that might otherwise just end up sitting around collecting dust in storage somewhere while also saving them money since they don’t have to purchase one themselves! Plus, giving away something rather than throwing it away helps reduce waste, which is always better for our environment, too! 

10. Dispose Of It Properly

Finally, if none of these options work, then disposing of an old Leesa mattress properly should always be considered a last resort option since this means sending something into a landfill which isn’t great environmentally speaking but sometimes necessary depending on circumstances surrounding the disposal situation – just make sure wherever possible try reuse/recycle/donate/sell first before considering this option since these alternatives are much better.

Things to Consider When Returning Leesa Mattress

One of the most important things to consider when returning a Leesa mattress is the reason for the return. This will help determine if you are eligible for a refund or exchange and what steps you need to take.

If you are returning your Leesa mattress due to a manufacturing defect, it is important to contact Leesa customer service immediately. They will provide you with instructions on how to return the mattress and may even offer a replacement or repair option.

If you are returning your Leesa mattress due to discomfort or dissatisfaction, it is important to note that Leesa offers a 100-night trial period for their mattresses. This means you can sleep on the mattress for up to 100 nights and if you are not satisfied, you can return it for a full refund. However, keep in mind that this trial period only applies to mattresses purchased directly from the Leesa website or an authorized retailer.

Another important consideration when returning a Leesa mattress is its condition. The mattress must be clean and undamaged in order to be eligible for a refund or exchange. This means no stains, tears, or odors. It is recommended to use a mattress protector during the trial period to ensure the mattress stays in good condition.

The Mattress Must Be Clean and Undamaged

Common Mistakes to Avoid When Returning a Leesa Mattress

Leesa mattresses are known for their outstanding comfort and quality, ensuring a restful night’s sleep. However, there may be instances where you wish to return your mattress due to personal preferences or issues with the product. In such cases, it is important to know the proper procedure for returning a Leesa mattress in order to avoid any potential mistakes that could result in delays or complications. Here are some common mistakes to avoid when returning a Leesa mattress:

Not Reading the Return Policy

Before making any purchase, it is crucial to read and understand the return policy of the company. Leesa has a straightforward and transparent return policy, but it is still important to familiarize yourself with it before buying a mattress. This will help avoid any confusion or misunderstandings when it comes to returning the product.

Not Keeping the Original Packaging

Leesa mattresses come compressed in a box and require some time to expand fully. If you do decide to return your mattress, make sure to keep the original packaging as it is necessary for the return process. Without the proper packaging, Leesa may not accept the return or deduct a fee for it.

Make Sure to Keep the Original Packaging

Not Contacting Customer Service First

If you encounter any issues with your mattress, it is best to contact Leesa’s customer service before initiating a return. They may be able to provide a solution that avoids the hassle of returning the product altogether. Plus, if there is a defect or issue with the mattress, they may be able to offer a replacement or refund without the need for a return.


We hope that this blog post has brought you all the insight needed to make an informed decision on how to return a Leesa mattress. By following the steps outlined, it can make the process of returning and exchanging your mattress much simpler and easier. If you have any further questions or would like assistance with anything particular during the return or exchange process, do not hesitate to contact our customer service department for help.

With a 100-night trial period with free returns, there is no reason why you should not be confident in your purchase when buying a Leesa mattress. Now get out there and find that perfect mattress for you and sleep soundly knowing that if it isn’t right for you then a return is always an option.

How to return leesa mattress shouldn’t be felt as too intimidating anymore but rather an experience that you will come out of completely satisfied.

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Adrian Green

Adrian is a woodworking hobbyist and has loved Woodworking since he was 10 years old. Back then in childhood, his father used to have a furniture shop. He used to help his dad and learned a lot from him about how to fix woodworking furniture, basic carpentry knowledge and also about how to work hard and take care of business. He enjoys woodworking as a hobby. He loves the feeling of creating something with his own hands, and the satisfaction that comes from seeing his finished products used by others.

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